Browsing: customer

The largest U.S. bank, JPMorganChase, has been in conversations with data aggregators — companies like Plaid that draw customer data from banks and feed it to…

Regulators on Friday issued an order exempting banks from the requirement to collect taxpayer identification numbers, or TINs, directly from customers before opening an account under…

Kerry Gross, director of research intelligence at American Banker, moderated a panel with Brianna Elsass, head of U.S. digital servicing at BMO; Erin Holloway, executive industry…

Most bank leaders say their institution puts a high priority on employee experience as a strategic business goal and in turn, front-line employees seem to widely…

Enjoy complimentary access to top ideas and insights — selected by our editors. Generative artificial intelligence has usurped its traditional counterpart as the next growing technology…

A Social Security Administration (SSA) office in Washington, DC, March 26, 2025. Saul Loeb | Afp | Getty ImagesFast-moving changes at the Social Security Administration by the…

Jim Dyson | Getty Images News | Getty ImagesCitigroup mistakenly credited a customer’s account with $81 trillion last year when it meant to send just $280.The…

WASHINGTON — Questions added to the Consumer Financial Protection Bureau’s consumer complaint form could portend a new enforcement front for the bureau, according to some industry…

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This week, Finastra, a financial software company that says it serves “45 of the world’s top 50 banks” and has more than 8,100 customers, publicly acknowledged…